Managing a repair shop business and communicating with your customers simultaneously can be difficult. You alone cannot organize everything alone. This is why RepairDesk PhonePro is the perfect solution for your repair business. It is an integrated VoIP, a business phone system, specifically designed to add value to your customer base by streamlining all of your messages, notifications, and calls to enhance effectiveness. So, how does it help the customers that visit your shop?
For a business to grow and make customers entrusted to it, it is vital to improve communication with them as much as possible, which is what PhonePro does. It attracts customers right into your store by notifying them regarding the status of their device in real-time. Your staff and technicians don’t have to manually change numbers or reply to customers. Your repair shop software will automatically manage all their concerns and queries. If you want to get more customers, and leads, and generate more revenue, just get the phone pro and let it do all the tasks for you.
So here is what PhonePro does.
PhonePro tracks invoices, tickets, and inventory. Moreover, it can give you an insight into your employees’ performance, as in how they communicate with your customers, and helps manage your customers seamlessly, increasing your chances of getting more business. It is probably one of the vital integrations your store needs. In this post, we will try to cover maximum points to help you make an informed decision about getting a Phone Pro system for your repair shop.
It Streamlines Communication
As we have discussed earlier, one of the key aspects of growing your repair business is to make communication with your customers better. Or we can say that the more, the better. The latest mobile repair shop software can easily get you engaged with more customers by solving their queries faster. Ultimately, it will get you more repair jobs which means more revenue.
A repair shop owner can spot areas of improvement in their service and maintain a better communication channel with customers. As a businessman, you must tackle and manage several things, such as streamlining your business operations to get more leads. You need to think of automation if you are looking to expand it.
Single Phone Number
RepairDesk’s PhonePro is a leading VoIP solution that uses a single phone number for both messages and calls, thus reducing hassle and saving operating costs. Isn’t it cool that you don’t even have to change your number? With the number portability feature, you can simply transfer your existing phone number to PhonePro. Also, you will get a chance to boost your engagement as it offers two-way communication. So, you cannot only send messages but you also receive replies and find these in a threaded view.
PhonePro allows you to cover multiple phone lines of your shop into a single line. As a result, a shop owner can also easily manage two or more calls at a time. And that enhances every opportunity to book more clients and sales.
It Simplifies Creating Tickets and Invoices
With PhonePro, you can create tickets and invoices easily and email them to your desired customers. Moreover, you can keep a track record of your customers by simply linking the tickets with their calls. The customers don’t have to come to your shop as everything can be done with the particular business phone system you’re using. The customers will be informed about the possible charges to repair the device, after which they can visit you.
Emails, Notifications, and Call Logs
With the notifications alert option of RepairDesk PhonePro, you will get informed every time an email, message, or call ring your mobile. You will not miss any customer who calls you; you can ring them back any time. Creating appointments for the calls you could not attend has never been so easy as it is with this software.
Another good thing about the PhonePro is that you can see all your communication with a customer at any time of the day. In addition, you can also receive voice messages from your customers in case you have missed any notifications such as calls or text messages.
Better Employee Management
This feature can help save the time of the customers coming to your shop. For example, if a customer wants their device to be repaired quickly, you can send alerts or notify the technician over the phone system. The business phone system can help you manage your time efficiently and you can contribute the rest to promoting/advertising your business. If you have any doubts regarding the performance of your staff, using the business phone system you can even record their calls with the customers.
With the activity dashboard, you can discover your shortcomings and focus more on improving your customer services. You can take their feedback at the end of every call or once their device is fixed and handed over to them.
PhonePro has made communicating with the customers so easy that you don’t have to type the whole message by yourself. It comes with predefined templates, and you can edit them according to your requirements. If you want better communication and manage calls better, there is no other way to equip your business with RepairDesk PhonePro. It is efficient, reliable, and above all, highly affordable.
You don’t have to spend a lot to get started, as the PhonePro is one of the most affordable upgrades you can do to your repair business. You will eventually see the results right after getting the software. When you invest in RepairDesk PhonePro, you invest in your repair shop’s future.